As dog owners ourselves, we know how inconvenient this is. Your dog deserves the absolute best, and we’re working quickly to fulfill your order. If your box is delayed in transit or lost, get in touch with our team via email and we will work to get your order fixed.

What if my food is delayed or missing?

<p>As dog owners ourselves, we know how inconvenient this is. Your dog deserves the absolute best, and we’re working quickly to fulfill your order. If your box is delayed in transit or lost, get in touch with our team via email and we will work to get your order fixed.</p>


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We make all of our products in the USA with US and globally sourced ingredients.

Where are Maev products made?

Subscriber New

After placing an order, check your email and/or texts for tracking numbers and scheduled delivery dates. To view order details, navigate to the 

 and tap “Order History”. From there you can view order dates, details, and access your tracking number. If you have any questions, 


After placing an order, check your email and/or texts for tracking numbers and scheduled delivery dates. To view order details, navigate to the Account page and tap “Order History”. From there you can view order dates, details, and access your tracking number. If you have any questions, connect with our Care Team.



How can I check the status of my order?

Our Supplement Bars come in a box with 30 individually wrapped bars and are designed to be fed once a day. They are also shelf-stable, which means that they can be stored on a counter-top, shelf, or in a drawer. Our four different Supplement Bars are PhD Vet-formulated, and are stacked with scientifically studied ingredients like L-Theanine for calming down, Glucosamine for mobility, Probiotics for digestive function, and Omega-3 Fatty acids for hydration and shine.

How do Maev Supplement Bars work?

Subscriber 2 Months

Our fulfillment center processes orders quickly, but we'll do our best to process your request. Generally, if you request a change at least 3 days before your next shipment, we will be able to adjust the order.

Unfortunately, we cannot change or cancel orders after they've been placed. On rare occasions we are able to make an exception, but given the speed of fulfillment and the perishable nature of the product we are unable to accommodate most of these requests.


To change your order, connect with our Care Team.


Our fulfillment center processes orders quickly, but we'll do our best to process your request. Generally, if you request a change at least 3 days before your next shipment, we will be able to adjust the order.


Unfortunately, we cannot change or cancel orders after they've been placed. On rare occasions we are able to make an exception, but given the speed of fulfillment and the perishable nature of the product we are unable to accommodate most of these requests.



How can I update my order?

What are the ingredients in the Beef Raw Food formula?

Our food is formulated by veterinary nutritionists to follow a biologically appropriate raw food diet, incorporating lean protein, vitamin-rich organ meat, and fresh produce into every bowl. Our food has a simple list of ingredients that are human-grade, flash frozen, and provide balanced lifelong nutrition for your best friend.


The ingredients in our Beef Raw Food formula include:


Our food is formulated by veterinary nutritionists to follow a biologically appropriate raw food diet, incorporating lean protein, vitamin-rich organ meat, and fresh produce into every bowl. Our food has a simple list of ingredients that are human-grade, flash frozen, and provide balanced lifelong nutrition for your best friend.



What if my shipment is delayed or arrives thawed?

When it comes to a raw food diet, safety comes first. To keep your products frozen, we pack each box with enough dry ice to last 3 to 4 days.

But, we sometimes see delays or unpredicted weather changes affecting our boxes. Don’t worry, we purchase shipping insurance on every Maev order, free of charge to you. If your order is delayed, damaged, or lost in transit please get in touch with our team as soon as possible and we will get you taken care of.


When it comes to a raw food diet, safety comes first. To keep your products frozen, we pack each box with enough dry ice to last 3 to 4 days.


But, we sometimes see delays or unpredicted weather changes affecting our boxes. Don’t worry, we purchase shipping insurance on every Maev order, free of charge to you. If your order is delayed, damaged, or lost in transit please get in touch with our team as soon as possible and we will get you taken care of.



What are the ingredients in the Chicken Raw Food formula?


The ingredients in our Chicken Raw Food formula include:


Our food is formulated by veterinary nutritionists to follow a biologically appropriate raw food diet, incorporating lean protein, vitamin-rich organ meat, and fresh produce into every bowl. Our food has a simple list of ingredients that are human-grade, flash frozen, and provide balanced lifelong nutrition for your best friend.



You automatically earn cashback and exclusive rewards every time you shop.

Your cashback is redeemable by logging into your 

Once logged in, you can redeem as much or as little as you wish and your cashback will be applied automatically to your next subscription order.  You may redeem cashback for a new code that you can apply to a new subscription.


You automatically earn cashback and exclusive rewards every time you shop.


Your cashback is redeemable by logging into your rewards portal. 


Once logged in, you can redeem as much or as little as you wish and your cashback will be applied automatically to your next subscription order.  You may redeem cashback for a new code that you can apply to a new subscription.



How do rewards points work?

What are the ingredients in the Puppy Raw Food formula?


The ingredients in our Puppy Raw Food formula include:


Our food is formulated by veterinary nutritionists to follow a biologically appropriate raw food diet, incorporating lean protein, vitamin-rich organ meat, and fresh produce into every bowl. Our food has a simple list of ingredients that are human-grade, flash frozen, and provide balanced lifelong nutrition for your best friend.



Can I use multiple promo codes at checkout?

You can only use one promo code per order.

Yes. It is essential to store your Maev Raw Food and/or Bone Broth in the freezer. It’s safe in your freezer for up to 6 months.

Do I need to keep the food frozen?

You can check your points balance by logging into the rewards portal, 

. If you have any trouble accessing your cashback, please 


You can check your points balance by logging into the rewards portal, here. If you have any trouble accessing your cashback, please notify our Care Team by emailing support@meetmaev.com. 



How can I check my points balance?

Maev was founded with the belief that raising a dog shouldn’t be so difficult. In partnership with our team of PhD veterinary nutritionists, Maev formulates complete and balanced, protein-rich Raw Food, Supplement Bars, Bone Broth, and Single-Ingredient Freeze Dried Treats to radically improve the health and happiness of dogs (and Dog Parents) everywhere.

What is Maev?

We ship you a new box of bone broth once every month. Each box is filled with your choice of 3 or 6 jars of Maev all natural beef Bone Broth. Our Bone Broth works well as a guilt-free topper or a standalone treat. It’s a superfood packed with collagen and amino acids. No preservatives added––just beef bones and water.

We freeze our bone broth into individual cubes. Simply pour out as many cubes of broth as you want, put the lid back on and store the remainder in the freezer. No thawing necessary before feeding, no mess, and no utensils to clean. We recommend 1 tablespoon of broth each day for every 10 lbs your dog weighs.

Most dogs love the texture of these frozen cubes, but if yours doesn’t, let them thaw at room temp for about 3 minutes –– they’ll become a healthy liquid topper making everything beneath more enticing. Feel free to serve our bone broth as a food topper or as a treat for a job well done!

The Beef Bone Broth shape is a trademark of Maev, Inc.


We ship you a new box of bone broth once every month. Each box is filled with your choice of 3 or 6 jars of Maev all natural beef Bone Broth. Our Bone Broth works well as a guilt-free topper or a standalone treat. It’s a superfood packed with collagen and amino acids. No preservatives added––just beef bones and water.


We freeze our bone broth into individual cubes. Simply pour out as many cubes of broth as you want, put the lid back on and store the remainder in the freezer. No thawing necessary before feeding, no mess, and no utensils to clean. We recommend 1 tablespoon of broth each day for every 10 lbs your dog weighs.


Most dogs love the texture of these frozen cubes, but if yours doesn’t, let them thaw at room temp for about 3 minutes –– they’ll become a healthy liquid topper making everything beneath more enticing. Feel free to serve our bone broth as a food topper or as a treat for a job well done!


_The Beef Bone Broth shape is a trademark of Maev, Inc._



How does Maev Bone Broth work?

We have three free reward tiers — bronze, silver and gold. Our tiers are based on total spend. Each tier unlocks new unique rewards and benefits.

Bronze — earn 2% cashback for every dollar spent

Silver — earn 4% cashback for every dollar spent

Gold — earn 5% cashback for every dollar spent

You will also earn $5 in rewards as soon as you achieve a new tier.


We have three free reward tiers — bronze, silver and gold. Our tiers are based on total spend. Each tier unlocks new unique rewards and benefits.


Bronze — earn 2% cashback for every dollar spent


Silver — earn 4% cashback for every dollar spent


Gold — earn 5% cashback for every dollar spent


You will also earn $5 in rewards as soon as you achieve a new tier.



What are the different rewards tiers?

Of course! The easiest way to manage your upcoming deliveries is through the 

Generally, if you request a change at least 3 days before your next shipment, we will be able to adjust the order.


Of course! The easiest way to manage your upcoming deliveries is through the Maev Customer Portal.


Generally, if you request a change at least 3 days before your next shipment, we will be able to adjust the order.



Can I skip or delay a week?

How are Maev products different from other pet brands?

What you see is what you get with our products. No fillers, no preservatives––only natural, whole food ingredients that you can recognize and are comfortable with. Human-grade is just the beginning. We believe raw food diets are the absolute best thing you feed your dog.

Referring a friend to Maev is easy! Through our referral program, you can earn $40 cash back, by giving your friend 20% off their first order.

 page. You will be asked to enter your email address associated with your Maev account and your friend's email address. Your friend will then receive an email with a unique link where they can make a purchase. Once they have made a successful purchase, you will receive an email notifying you that $40 in points have been added to your Rewards profile.

Your friend must use your custom referral link to make a purchase and for you to receive your reward.


Referring a friend to Maev is easy! Through our referral program, you can earn $40 cash back, by giving your friend 20% off their first order.


You can refer a friend through our refer a friend page. You will be asked to enter your email address associated with your Maev account and your friend's email address. Your friend will then receive an email with a unique link where they can make a purchase. Once they have made a successful purchase, you will receive an email notifying you that $40 in points have been added to your Rewards profile.


Your friend must use your custom referral link to make a purchase and for you to receive your reward.



How does the referral program work?

Once your order is placed, you can expect it to arrive within 3-7 business days. Once your order is shipped, your order should arrive within 2-3 days.

We ship out orders every Monday-Thursday. We do not ship on Fridays to insure that your shipment is not subject to any carrier delays or holds over the weekend and arrives in frozen condition.


Once your order is placed, you can expect it to arrive within 3-7 business days. Once your order is shipped, your order should arrive within 2-3 days.


We ship out orders every Monday-Thursday. We do not ship on Fridays to insure that your shipment is not subject to any carrier delays or holds over the weekend and arrives in frozen condition.



How long does shipping take?

We use only human-grade ingredients that we’d be comfortable eating ourselves. We aim to source locally wherever possible, and use USDA-certified choice & select meats in our raw meals.

What are the quality of the ingredients?

Anytime you change your dog's diet, their stomach and digestive system needs time to chemically adjust and respond to the nutritional makeup of their new food. Sudden or abrupt changes, like cold-turkey cutting their old diet, can force your dog's stomach to react dramatically -- resulting in stomach upset, loose stools, and/or decreased appetite.

When switching to Maev Raw Food, it's important to remember you're likely introducing a more nutrient-dense, protein-rich diet than your dog is previously used to. Their microbiome (the balance of good and bad bacteria that aid the digestive tract) must first detox to let the new bacteria thrive.

We recommend a 10-day transition schedule:

What to expect when you're transitioning to Maev:

As you transition your dog onto Maev, their system is working overtime to flush out old bacteria and stubborn toxins. Naturally, these discards must exit the body somehow, which can prompt temporary changes to your dog's energy, stomach, and stools. If you notice any of these signs, don't fret! These are usually signs that your dog's body is doing the work it needs to.

Temporary lethargy or decrease in energy.

Constipation or irregular bowel movements.

Any temporary reactions should resolve themselves in 3-5 days.

If you want a personal consult on your transition, just give us a call!

Read more about transitioning your dog to Maev, 


Anytime you change your dog's diet, their stomach and digestive system needs time to chemically adjust and respond to the nutritional makeup of their new food. Sudden or abrupt changes, like cold-turkey cutting their old diet, can force your dog's stomach to react dramatically -- resulting in stomach upset, loose stools, and/or decreased appetite.


When switching to Maev Raw Food, it's important to remember you're likely introducing a more nutrient-dense, protein-rich diet than your dog is previously used to. Their microbiome (the balance of good and bad bacteria that aid the digestive tract) must first detox to let the new bacteria thrive.


**We recommend a 10-day transition schedule:**


**What to expect when you're transitioning to Maev:**


As you transition your dog onto Maev, their system is working overtime to flush out old bacteria and stubborn toxins. Naturally, these discards must exit the body somehow, which can prompt temporary changes to your dog's energy, stomach, and stools. If you notice any of these signs, don't fret! These are usually signs that your dog's body is doing the work it needs to.


Any temporary reactions should resolve themselves in 3-5 days.


If you want a personal consult on your transition, just give us a call!


Read more about transitioning your dog to Maev, here.



How does the transition plan work?


No problem –– just email us at support@meetmaev.com and we can go from there.



How do I cancel my account?

Like the name suggests, a raw food diet is one in which your dog eats only raw, unprocessed foods, feeding them just as they were designed to eat. It’s one of the most clean, natural ways of eating that is high in protein and extremely nutrient dense — no processing, no preservatives. A raw food diet focuses on lean protein, is moderate in fat and has minimal amounts of carbohydrates mostly from fruits and vegetables.

What is a raw food diet for dogs?

Is a Raw Food diet the same thing as Grain Free?

The core difference between grain free (which is a type of pet food) and raw (which is a different kind of diet) is the macronutrient profile and the protein content. Grain free diets are generally kibbles (often highly processed & have high starch content) that use ingredients like pea flour or lentil flour instead of standard grains like barley or wheat.

Raw, on the other hand, involves few to no starches/grains, and instead is high in protein and fat and uses minimal processing. Grain free diets are typically made with lentils, peas, or seeds as main ingredients (and have high proportions of those.)


The core difference between grain free (which is a type of pet food) and raw (which is a different kind of diet) is the macronutrient profile and the protein content. Grain free diets are generally kibbles (often highly processed & have high starch content) that use ingredients like pea flour or lentil flour instead of standard grains like barley or wheat.


Raw, on the other hand, involves few to no starches/grains, and instead is high in protein and fat and uses minimal processing. Grain free diets are typically made with lentils, peas, or seeds as main ingredients (and have high proportions of those.)


Maev’s Raw Food diet is _not a grain free diet._



We accept all major credit cards, including Apple and Google Pay. Gift cards are also available at 


We accept all major credit cards, including Apple and Google Pay. Gift cards are also available at meetmaev.com.



What payment methods are accepted?

A balanced and complete raw food diet is the healthiest and most natural way to feed our dogs. A growing body of scientific evidence points to the health benefits of raw food and to the dangers of commercial pet food manufacturing (high temps, low ingredient quality standards, little to no traceability).

Some dogs switch to raw for health reasons –– weight gain, tooth tartar, irregular BMs –– while others switch because they’re picky eaters and get more excited for table scraps than kibble. To make raw as easy as possible, we have convenient packaging, easy storage and transparent regular shipments. We take the guesswork out to make sure our food is personalized to your dog’s needs, super fresh, and sourced from suppliers we’d trust for our own food.

We’ve seen first-hand the well-researched benefits of raw, which often include:


A balanced and complete raw food diet is the healthiest and most natural way to feed our dogs. A growing body of scientific evidence points to the health benefits of raw food and to the dangers of commercial pet food manufacturing (high temps, low ingredient quality standards, little to no traceability).


Some dogs switch to raw for health reasons –– weight gain, tooth tartar, irregular BMs –– while others switch because they’re picky eaters and get more excited for table scraps than kibble. To make raw as easy as possible, we have convenient packaging, easy storage and transparent regular shipments. We take the guesswork out to make sure our food is personalized to your dog’s needs, super fresh, and sourced from suppliers we’d trust for our own food.


We’ve seen first-hand the well-researched benefits of raw, which often include:



Why should I feed Raw?

Can I mix a raw bowl with bone broth and supplement bars?

Yes! In fact, we encourage it to get the most out of your profile. The benefits of combining Raw Food with Bone Broth and a Supplement Bar is generally visible within the first 30 days.

At Maev we subscribe to a set of beliefs that help guide how we work, play and problem solve together. If these resonate for you, there just might be a role with your name on it.

We’re actively growing our team. Find and apply to open roles on our 


At Maev we subscribe to a set of beliefs that help guide how we work, play and problem solve together. If these resonate for you, there just might be a role with your name on it.


We’re actively growing our team. Find and apply to open roles on our Careers page.



Careers

Bulk orders are purchases that consist of 10+ items of the same SKU. To get a quote for bulk ordering, 

. Please provide as much specificity regarding the order as possible:

Exact URL, SKU, and Quantity you are interested in

The address you would like the order shipped to

Any potential plans to reorder this product in the future

Once we receive the email, we’ll get back to you as quickly as possible regarding whether or not we can fulfill the order and a price quote.


Bulk orders are purchases that consist of 10+ items of the same SKU. To get a quote for bulk ordering, connect with our Care Team. Please provide as much specificity regarding the order as possible:


Once we receive the email, we’ll get back to you as quickly as possible regarding whether or not we can fulfill the order and a price quote.



Bulk Ordering

Media, press, and partnership inquiries? Email 


Media, press, and partnership inquiries? Email partnerships@meetmaev.com to get in touch.



Press & Partnerships

I have a question and I want to talk to a person about it.


No problem! Simply connect with a member of our Care Team. We're online M-F from 9am-5pm CST.



Your Bone Broth should arrive as bite-sized frozen cubes in a freezer-safe jar. Store immediately in the freezer — it’ll keep for six months.

If your Bone Broth has thawed in transit, please get in touch with our team and we will get your order taken care of.


Your Bone Broth should arrive as bite-sized frozen cubes in a freezer-safe jar. Store immediately in the freezer — it’ll keep for six months.


If your Bone Broth has thawed in transit, please get in touch with our team and we will get your order taken care of.



How should my Bone Broth arrive?

The food is shipped completely frozen on dry ice. If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the food in the freezer and recycle the box it came in.

If some or all of your food has defrosted, but is still cold to the touch, it’s 100% safe for your dog to eat. However, we’ve noticed that refreezing a thawed bag might cause pieces to cluster together, making it harder to serve. If this happened to your box, get in touch with our team so that we can get your order taken care of.


The food is shipped completely frozen on dry ice. If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the food in the freezer and recycle the box it came in.


If some or all of your food has defrosted, but is still cold to the touch, it’s 100% safe for your dog to eat. However, we’ve noticed that refreezing a thawed bag might cause pieces to cluster together, making it harder to serve. If this happened to your box, get in touch with our team so that we can get your order taken care of.



What if my food has partially thawed?

We make and ship all of our products from our human-grade commercial kitchens in the US.

Do I need to consult my vet before switching to Maev?

Consulting a vet is not necessary, but we’re all for it. The key details to share with the vet are that Maev is “complete & balanced” and “human-grade” (food safe). We work with board-certified veterinary nutritionists to formulate Maev based on clinical studies & published research. You can always ask us for a full nutritional panel or guaranteed analysis to bring along as well.

You can always manage your upcoming orders before they've been placed. You can access the 

 at any point before your order has been placed to rush, delay, adjust, or skip the order. However, once your order is placed, we are unable to cancel it.

We send upcoming order notifications 3 days prior to your order date. We require that all cancel or change requests occur at least 24 hours prior to order processing.


You can always manage your upcoming orders before they've been placed. You can access the Maev Customer Portal at any point before your order has been placed to rush, delay, adjust, or skip the order. However, once your order is placed, we are unable to cancel it.


We send upcoming order notifications 3 days prior to your order date. We require that all cancel or change requests occur at least 24 hours prior to order processing.



Can I cancel an order?

Once your friend successfully makes their first purchase, you will receive a confirmation email stating that a $40 points credit has been added to your account.

To redeem these points, log into your account for a unique discount code that can be applied at checkout to start a new subscription, or applied to your next recurring subscription order.

If you have any questions about redeeming your referral reward or accessing your points, please 


Once your friend successfully makes their first purchase, you will receive a confirmation email stating that a $40 points credit has been added to your account.


To redeem these points, log into your account for a unique discount code that can be applied at checkout to start a new subscription, or applied to your next recurring subscription order.


If you have any questions about redeeming your referral reward or accessing your points, please connect with our Care Team. We're happy to help!



When will I receive my referral reward?

What are the benefits of a raw food diet?

A balanced and complete raw food diet is the most nutrient-rich, least processed diet available for dogs – their biology requires nutrition that only a raw diet can provide.


A balanced and complete raw food diet is the most nutrient-rich, least processed diet available for dogs – their biology requires nutrition that only a raw diet can provide.


We’ve seen first-hand the well-researched benefits of raw, which often include:



Yes, we can ship anywhere in the continental United States. At this time, we do not ship internationally. 

Do you ship nationwide?

is balanced and complete for puppies’ nutritional needs. Our human-grade raw puppy formula is topped with supplements that support their digestive health and early development including cognition, vision, and bone & muscle growth.


Yes! Maev Raw Food for Puppies is balanced and complete for puppies’ nutritional needs. Our human-grade raw puppy formula is topped with supplements that support their digestive health and early development including cognition, vision, and bone & muscle growth.



Can my puppy eat raw food?

We try to learn as much as possible about your dog through 

. The more thoroughly and honestly you answer, the better we can assess your dog’s needs. Your dog’s weight and activity level are used to recommend portion size. Your calculated portion size will be in cups per day.

Calories recommended are specific to raw food diets and the daily nutrient values your dog needs to meet their body’s performance requirements. Raw food has an extremely high nutrient availability (no nutrients are lost or damaged in cooking, drying, etc), so the volume of food (number of cups) will likely differ from the volume of kibble or cooked food you feed.

We always talk about calories as “per day.” When comparing to other food brand recommendations, compare by calories per day or by grams of protein. If you create a profile, we can recommend the exact amount of food that your dog should be eating—we do this based on the answers you provide in your profile. We also include instructions on how to easily give your dog the right amount of food every day.

At the end of the day, you know your dog best. If you want to modify your profile, adjust your subscription, portion size, or vitamin mix, our team is here to help.


We try to learn as much as possible about your dog through our quiz. The more thoroughly and honestly you answer, the better we can assess your dog’s needs. Your dog’s weight and activity level are used to recommend portion size. Your calculated portion size will be in cups per day.


Calories recommended are specific to raw food diets and the daily nutrient values your dog needs to meet their body’s performance requirements. Raw food has an extremely high nutrient availability (no nutrients are lost or damaged in cooking, drying, etc), so the volume of food (number of cups) will likely differ from the volume of kibble or cooked food you feed.


We always talk about calories as “per day.” When comparing to other food brand recommendations, compare by calories per day or by grams of protein. If you create a profile, we can recommend the exact amount of food that your dog should be eating—we do this based on the answers you provide in your profile. We also include instructions on how to easily give your dog the right amount of food every day.


At the end of the day, you know your dog best. If you want to modify your profile, adjust your subscription, portion size, or vitamin mix, our team is here to help.



How do I calculate my dog's portion?

 to update, rush or delay a shipment, and we’ll do our best to process your request.

Generally, if you request a change at least 24 hours before your order is placed, we will be able to adjust the order. Unfortunately, given the perishable nature of our product and the speed of fulfillment, we are not able to accommodate any order changes after orders are placed.


Very! Simply connect with our Care Team to update, rush or delay a shipment, and we’ll do our best to process your request.


Generally, if you request a change at least 24 hours before your order is placed, we will be able to adjust the order. Unfortunately, given the perishable nature of our product and the speed of fulfillment, we are not able to accommodate any order changes after orders are placed.



How flexible are the shipments?

After you create a subscription, your card will be charged on the frequency you set up at check out. You can always change, delay, or cancel your subscription by logging into the 

 or by clicking the links in the upcoming order notifications.

You will receive a notification 3 days before each charge. Generally, if you request a change at least 3 days before your next shipment, we will be able to adjust the order.


After you create a subscription, your card will be charged on the frequency you set up at check out. You can always change, delay, or cancel your subscription by logging into the Maev Customer Portal or by clicking the links in the upcoming order notifications.


You will receive a notification 3 days before each charge. Generally, if you request a change at least 3 days before your next shipment, we will be able to adjust the order.



How does my subscription plan work?

The food is shipped frozen on dry ice. Store the food in the freezer and leave the dry ice in a well-ventilated area to evaporate.

If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the food in the freezer and recycle the box it came in.

If some or all of your food has defrosted, but is still cold to the touch, it’s 100% safe for your dog to eat. However, we’ve noticed that refreezing a thawed bag might cause pieces to cluster together, making it harder to serve. If this happened to your box, get in touch with our team so that we can send you a complimentary reshipment.


The food is shipped frozen on dry ice. Store the food in the freezer and leave the dry ice in a well-ventilated area to evaporate.


If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the food in the freezer and recycle the box it came in.


If some or all of your food has defrosted, but is still cold to the touch, it’s 100% safe for your dog to eat. However, we’ve noticed that refreezing a thawed bag might cause pieces to cluster together, making it harder to serve. If this happened to your box, get in touch with our team so that we can send you a complimentary reshipment.



How should my Raw Food arrive?

How much notice do I need to give before cancelling an order?

Great question! Please let us know at least 24 hours in advance before your order is placed if you need to cancel an upcoming order and our team will be happy to help.

Once your order is placed, we are unfortunately unable to cancel orders . We send upcoming order notifications 3 days prior to your order date. We require that all cancel or change requests occur at least 24 hours prior to order processing.


Great question! Please let us know at least 24 hours in advance before your order is placed if you need to cancel an upcoming order and our team will be happy to help.


Once your order is placed, we are unfortunately unable to cancel orders . We send upcoming order notifications 3 days prior to your order date. We require that all cancel or change requests occur at least 24 hours prior to order processing.



We always recommend starting with a profile - this will help us recommend the right amount and frequency of food -- but you can 

 edit these up/down. When you first sign up, you’ll choose how much food to order, and how often you want it to arrive. We’ll ship your first box within 3-7 days of your order, and you’ll see an email 3-7 days before every future box ships.

Your first box will come with transition instructions, nutrition breakdowns, and portioning info. Most people feed two meals each day, and we generally recommend keeping your current feeding schedule; Maev works for free feeding or discrete meals. Store the raw food in your freezer and serve frozen. No thawing or cooking needed. Most dogs love the texture of the frozen cubes, but if yours doesn’t, let the food thaw at room temp for about 10 minutes before serving. You know your dog best!

You can cancel, pause, or change your subscription any time by 


We always recommend starting with a profile - this will help us recommend the right amount and frequency of food -- but you can <u>always</u> edit these up/down. When you first sign up, you’ll choose how much food to order, and how often you want it to arrive. We’ll ship your first box within 3-7 days of your order, and you’ll see an email 3-7 days before every future box ships.


Your first box will come with transition instructions, nutrition breakdowns, and portioning info. Most people feed two meals each day, and we generally recommend keeping your current feeding schedule; Maev works for free feeding or discrete meals. Store the raw food in your freezer and serve frozen. No thawing or cooking needed. Most dogs love the texture of the frozen cubes, but if yours doesn’t, let the food thaw at room temp for about 10 minutes before serving. You know your dog best!


You can cancel, pause, or change your subscription any time by connecting with our Care Team.



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